TORTOISE Bag

Returns Policy

🔄 Easy Returns: Use our Returns Portal for hassle-free returns. We offer exchanges or store credit for most items returned within 60 days of delivery. Returns due to our error include paid shipping costs.

🕒 Processing Time: Expect your credit within two weeks of the return shipper receiving your item. This includes up to 10 business days for us to receive your return and 3-5 business days to process it.

📬 For Returns: Head to our Returns Center. We'll keep you updated via email on your credit or replacement once processed.

Shipping

🌍 Global Delivery: We ship worldwide! Orders are processed within 3 business days, with a standard shipping time of 9-12 days. Remember, busy seasons and restocking can affect delivery times.

📦 Multiple Item Orders: Orders with multiple items may have different tracking numbers and varying shipping times. You'll receive all the necessary tracking updates.